Withdrawal policy

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us -

1. For a delivery address and billing address in Austria: COP® Austria GmbH, Erdbergstr. 23, 1030 Wien, Austria

2. For a delivery address and billing address in Germany (divided by post code areas):

Post code 01000 bis 09999: COP® Vertriebs-GmbH Zentrale, Klenauer Straße 1a, 86561 Oberweilenbach, Germany

Post code 10000 bis 29999: COP® GmbH & Co. Shop Berlin KG, Grunerstraße 5+7, In den Rathauspassagen, 10178 Berlin, Germany

Post code 30000 bis 59999: COP® Vertriebs-GmbH Zentrale, Klenauer Straße 1a, 86561 Oberweilenbach, Germany

Post code 60000 bis 69999: COP® GmbH & Co. Shop Berlin KG, Grunerstraße 5+7, In den Rathauspassagen, 10178 Berlin, Germany

Post code 70000 bis 98999: COP® GmbH & Co. Shop München KG, Rosenheimer Straße 98, 81669 München, Germany

Post code 99000 bis 99999: COP® Vertriebs-GmbH Zentrale, Klenauer Straße 1a, 86561 Oberweilenbach, Germany

3. For a delivery address abroad (except Austria) or in the case of a divergent delivery and billing address, whereby either delivery address or billing address is abroad: COP® Vertriebs-GmbH Zentrale, Klenauer Straße 1a, 86561 Oberweilenbach, Germany

- of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and/or premature expiration of the right to cancel

The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.

2) Please do not return the goods freight forward.

3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.