COP Shop FAQ - Frequently asked questions

How do I get the SVKP?

The special sale price (SVKP) will be given to officials and employees at home and abroad who are employed by the following companies or authorities: Security and Rescue services, municipal authorities, police, judiciary, federal police, customs, THW, fire brigade, police candidate / police student, training center of the security academy (BZS), magistrates, supervisory bodies, federal and armed forces. No special discount is granted for promotional items.

How can I legitimize myself?

When ordering for the first time by shipping to the service address.
Alternatively, you can legitimize yourself from your business mail account by sending an email - after you have placed your order and registered in the
applicable customer group.

Can I order as a private person without a professional background?

Of course. Simply select private customer when registering. You will then receive the sales price = VP.

Can I, as a private person, order articles relevant to the authorities?

Articles relevant to the authorities are only given to these professional groups.

Who pays the postage for returns?

The postage for the return to COP is borne by the customer himself.
In the event of a complaint, please contact the responsible person before returning the item Shop.

How do I get the return form?

You will find the return form as a PDF attachment in the order confirmation email.
The shop responsible for you will be happy to send it to you on request via email.

How can I provide proof of age for products labeled "from the age of 18"?

You can provide this by email at the shop responsible for you using a drivers license or ID card photo that shows your age after placing your order.

Please always include your order number for better allocation.

Do I have to resubmit my proof of age every time?

No. The proof of age will be stored in your branch customer master data.

I have not yet received an order confirmation for my online order. How do I get this?

This will be sent to you automatically after the order has been completed. Please check your spam folder.

If you do not find it there, it could also be an incorrect spelling of your email address.

Please contact the shop responsible for you, who will be happy to help you.

Why is a PayPal payment not possible for my order?

Paypal prohibits the use of the payment method for products from various areas such as Animal repellent spray and truncheons.

Yes. You will receive a shipment tracking email when you pick up the relevant shipping service provider.

Ja. Sie erhalten bei Abholung des entsprechenden Versanddienstleisters eine Sendungsverfolgungsmail.